Artificial Intelligence (AI) has become an exponentially growing technology over the past decades. It moved from Science Fiction to Science Fact, but a lot of companies aren’t ready yet for AI. In this dynamic and eye-opening Keynote, you get a real sense of the technological exponential growth and a good understanding of the proximity of AI. Vercauteren transforms your mindset and provides tactics and strategies to innovate and transform your company. Under the motto of think big, start small, he establishes a culture of Moonshot thinking & 10X your goals to enable AI in your company. Attendees will learn: * About the exponential rate of technological change and growth of AI, where it’s going and why they can't wait to act now. * About the importance of data, people and change management. * Tactics to identify opportunities to innovate and transform their own business model now before someone else does. * To create a culture of innovation, Moonshot thinking and 10X to enable AI within their organization.

How AI can empower recruiters in the challenges of today's changing job market? The case and the solutions!

In this talk I will introduce the field of Artificial Intelligence, explain what it is and where the current successes come from, starting from general approaches over machine learning to the current frontiers of AI in multi-agent learning. I will discuss why Games are such an important driver for the progress of AI in general, starting from board games, then going over video games, and ending with robotics. Concurrently, I will lay out the links with strategic decision-making, or Game Theory. We will conclude with a short discussion on why AI and multi-agent learning in particular are critical in our ever-growing digitised multi-actor worlds.

With the combination of deep learning, machine learning, AI and neuroscience, Roeland Dietvorst and his colleagues are able to predict the success rate of your campaign or product launch. No more wasting money thanks intelligent prediction.

Despite the recent progress in Natural Language Processing, implementing NLP projects for business remains a challenge. Even when reliable machine learning approaches exist, it is often hard to deal with the limited availability of data or to fit the NLP application in an existing workflow. In his presentation, Yves will pierce the hype to find out how NLP can best be applied to your business. Through a number of case studies, he will discuss how major hurdles like data scarcity can be overcome and how you can get the most out of your use case.

For people to trust using AI models, we need to make AI models transparent and understandable. Using well-considered interactions and visualisations you will find out how to create explainable AI models. We will look at some example cases in the health care sector and marketing sector. Illustrating how UX affects end-users perception of your AI models.

An overview of tools and applications you can use in your go-to-market strategy, to increase customer experience and customer satisfaction for your own ease.

AI is already used in many cases, even in real estate and building management. You can discover how efficient such implementations and applications are and how you can get that leap ahead on your competitors.

In the age of Big Data, IoT and intelligent machines, some people might have given up on the idea of privacy and human agency altogether. In this session, Ruben will argue that there is a counter story to technological determinism. The enterprise of the future will understand that customer trust can only be attained by going beyond regulatory requirements and building ethics into the business' DNA. Ironically enough, intelligent information management technology can help companies achieve this paradigm shift when applied in the right frameworks and operating models.

Just a few years back, when we talked about Artificial Intelligence for Customer Service, what we probably had in mind was “just” chatbot. The fast development of AI and Machine Learning brings and will keep bringing much more exciting capabilities to the contact center to improve both customers and agents experience. Capabilities such as : - Predictive Routing : matching customers with the best available resource by predicting business outcome - Predictive Engagement : predicting user behaviour, shifts in interests or the likelihood of events on the web to anticipate when to offer agent support - Automated forecasting and scheduling : building forecast and schedule for the contact center in under five minutes using AI - Agent Assist : listening and analysing the content and context of a live interaction to provide agents prompts, hints and tips in real time … Join this session to learn more about the impact of AI on Customer Service and Customer Experience

TVH allows their customers to order machine rentals by contacting a representative via email. TVH prides itself on this personal relationship and communication with their customers, but this is an extremely time consuming process, given that TVH processes over 400 email orders per day, and that some information can only be found in previous communication. Using Natural Language Processing techniques, Brainjar was able to reduce the average time per order by more than 80%, saving up over 27 manhours per day and eliminating the repetitive process of having to look up information in long mailchains. In this presentation, we will go into the complete journey that led to our solution, from initial brainstorming to technical implementation and possible next steps.

Every technological evolution and revolution has its security levels. What is the level for you company? Who is responsible for this? And what are the external threats?

Artificial Intelligence is no rocket science anymore when it comes to implementing it into your business strategy. Even better, it will help you predict and gain better insight in order to finetune a much faster and efficient business. Discover how you can do it.

In this era of AI assistants; what is your potential and what is the advantage of embracing this technology. Discover the use cases and learn how to take advantage from it for your company.

According to many researchers, Artificial Intelligence will be used in 85% of customer contacts by 2020, but today it is still a challenge for many organizations to understand what they need and what it will bring them. And what do all these terms mean, such as NLP and Machine Learning? And why is that important? Ramon Hak, Managing Director of Inbenta Technologies, will give 5 important tips to help you in your search. What do you need and what you should pay attention to. Are you interested in Chatbot Technology? Then come and watch Ramon, and learn how to achieve a successful result with an AI-based chatbot.

Artificial Intelligence is a very hyped term. But what does it really means for your organisations ? What can it bring concretely? How does it differentiate from RPA? How can you innovate with it? Artificial Intelligence has the power to automate many mundane and repetitive tasks that no longer required human level cognition, to gain a competitive advantage. It's great! But soon, every company will have done that. The challenge is then to do something new, something different, something that wasn't possible before today. Together we will explore examples of automation and innovation and illustrate how artificial intelligence will transform the world of tomorrow.

People are now spending more time in messaging apps than in social media and this is a huge turning point. Chatbots are already starting to disrupt how companies interact with customers and how they find information. Messaging apps and virtual assistants are the future of communication, and chatbots will help to automate it and to provide access to many services more easily. To build just a chatbot - it's easy. To build a great chatbot it's not easy at all. I'll share my experience of chatbot building and the challenges related to chatbot projects.

During this presentation, Joris will explain what Robotic Process Automation is, an innovative software technology to automate repetitive business processes. He will show a short demo of a Software Robot in action, so you can understand quickly what this technology is about and how it could create value for your business. Joris will explain that Software Robots are not only about saving costs, but also a means to improve employee job satisfaction and customer satisfaction.

What is AI really? What are the roots? How does it work and what should I know? Whit more than 36 years of experience in AI, this talk will bring you beyond the hype. You will discover what to and what not to expect of AI. And especially, why you should take AI seriously.